Shipping Policy

PROCESSING TIME

Please allow 1-2 business days (excluding weekends and holidays) for order processing.

SHIPPING RATES & TIMELINES

Please note that orders to US destinations may take 1-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

We offer USPS Priority Mail and UPS to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at checkout.

SHIPPING FEES

Shipping fees are non-refundable. If you refuse a shipment from us, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Sacred Serenity does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

RETURNS 

We hope we that you LOVE your purchase but if you’re looking to return or exchange your order for whatever reason, we're here to help!  

PLEASE NOTE: Due to COVID-19, we are not accepting returns and exchanges at this time. If the item you received was damaged during shipping please contact our customer service team at sacredserenityhair@gmail.com. 

NON COVID-19 RETURN POLICY: We offer free returns or exchanges within 7 business days of receiving your order. You can return your unused product for store credit or a different product. If the exchange is less than your original purchase amount, the balance can be applied to a store credit or the original payment method. 

Unused items in their original packaging can be returned and a refund will be issued to the original payment method.

Please note the following exceptions to our return and exchange policy: